“Strategizing Digital Transformation Progammes in Public Management: The Case of National Digital Identity Ecosystem Implementation in South Africa.”
Country of Study
South Africa
Institution
University of Cape Town
Expected Year of Completion
2027
Thematic Area
Information and Technology
Education
Sarah holds a Master of Commerce in Information Systems from the University of Cape Town in South Africa. She is currently pursuing a PhD at the same university in Cape Town, South Africa. Sarah has completed her coursework and successfully defended her research proposal. She is expected to complete her PhD in November 2027. Sarah works as a Teaching and Research Assistant at the University of Cape Town.
Research Summary
Sarah’s research addresses the complexities of digital transformation in public management, specifically focusing on the implementation of national digital identity systems in South Africa. Digital transformation, while promising, can lead to unintended consequences, such as exacerbating the digital divide, particularly in low-income countries where people may lack access to technology or digital literacy. The study aims to understand how digital transformation processes are strategized in a complex social context and how stakeholders remain committed to social inclusion amidst contradictions and dilemmas. This research provides insights into the ongoing challenges of digital ID projects and seeks to inform corrective actions that ensure the intended societal benefits are achieved, beyond profit-driven motives.
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